ordering online


Assortment

Our garden furniture and other items are available for purchase online in our webshop.

Online Shopping

We want to provide you with a pleasant shopping experience. If you have any questions or need assistance, we are here to help.

Ordering via Our Webshop

Ordering from our webshop is easy, fast, and secure:

Step 1: Choose the desired item and quantity, and add them to your shopping cart

Step 2: Continue shopping, adjust the quantity, or choose 'Checkout'

Step 3: Select the destination country

Step 4: Check the box to accept the terms and conditions

Step 5: Click 'Secure Order'. You will be redirected to our secure payment system to complete your payment

Secure Payment

You can securely pay using the following methods. We strive to keep payment options up-to-date and to your satisfaction:

✔ iDeal – Pay quickly and securely through your own bank

✔ Credit Card or PayPal – Use your credit card or PayPal account for an easy payment

✔ BanContact/Mister Cash – For our Belgian customers, pay easily with BanContact

✔ SOFORT Banking – Direct bank transfer for international payments

✔ Apple Pay – Quick payment with your Apple device

✔ Prepayment – Transfer the total amount to our account, including the order number you receive by email

✔ Cash on Delivery – Pay upon receipt of your order. This payment method is only available in the Netherlands

Prices

All prices in our webshop include 21% VAT.


orderstatus and delivery


Order Status

After confirming your order, you will immediately receive an email with the order details. Want to modify or cancel your order? Send an email to info@canadianchair.com.

Track & Trace

You will receive a track & trace code once your order has been shipped. Keep an eye on your inbox for this information so you can track the status of your shipment.

Delivery

Your order may be delivered by Post NL, DHL, or GLS Europe. Delivery time within the Netherlands is 3 to 5 working days. For deliveries within Europe, the delivery time is approximately 5 to 7 working days. Prefer to pick up your order yourself? Call or email us.


returns and feedback


Returns

At Canadian Chair.com, you have 14 days to change your mind after the purchase date. Send an email to info@canadianchair.com to request a return. The item must be unused, undamaged, and if possible, in its original packaging. If these conditions are met, you will receive a full refund.

Complaints Policy

Although we strive for the best service, it may happen that an item is delivered damaged or does not meet your expectations. Let us know via info@canadianchair.com. We aim to provide a solution within 24 hours.

Feedback

Let us know how we are doing by sending your feedback to info@canadianchair.com. Your opinion helps us improve our service and serve you better.

General terms and conditions

You can download our General Terms and Conditions here (PDF).