We hope this answers your question. If you have any other questions, requests, or suggestions, please feel free to contact us at info@canadianchair.com. We are happy to help!

Are the chairs delivered as a kit or are they already assembled?

Depending on the model, chairs are either partially assembled or come as a kit. For partially assembled chairs, the backrest and seat are already put together. With the manual and clear photos, you can easily complete the assembly. For a kit, you will need to assemble the chair completely yourself. Depending on the model, a screwdriver, Allen key, and other tools may be included.

Can Adirondack Chairs be ordered fully assembled?

Yes, Adirondack Chairs can be ordered fully assembled. Contact us at info@canadianchair.com to discuss options, additional costs, and delivery times.

Do the chairs need to be treated with oil or stain?

It is not necessary to treat wooden chairs or other outdoor furniture with oil or stain for their lifespan. However, untreated furniture may gray due to sun exposure. Some people find this graying attractive, others do not. If you want to prevent graying and provide extra protection, you can treat them with a suitable oil or stain. See the "Maintenance and Treatment" page for more details and advice.

What is Clear Western Red Cedar?

Clear Western Red Cedar is premium quality wood with no visible knots or other imperfections. It has a uniform, rich reddish-brown color and a smooth surface, making it ideal for luxury outdoor furniture. This type of Cedar offers excellent durability and weather resistance and maintains its beautiful appearance with proper maintenance.

What is the difference between Western Red Cedar and Eastern White Cedar?

Western Red Cedar has a rich, reddish-brown color and offers excellent resistance to rot and insects. Eastern White Cedar has a lighter color and is slightly lighter in weight, but also offers excellent quality and moisture resistance. Both types of Cedar are suitable for outdoor use and can be treated with oil or stain to maintain color and extend longevity.

What is the difference between Pine and Cedar?

Pine has a natural light color with characteristic knots. While Pine is less naturally resistant to rot and insects compared to Cedar types, it is an excellent and economical choice for outdoor furniture. It remains in good condition if properly treated and periodically maintained.

What are knots in wood?

Knots are natural features in wood that arise from the presence of side branches in the tree. They appear as distinctive and decorative indentations in the wood, varying in size and shape, contributing to the unique appearance of each piece. Knots often add charm and natural beauty to furniture and highlight the robustness and durability of the wood.

Can the chairs stay outside all year round?

Yes, the chairs and other furniture in our collection are resistant to seasonal weather conditions. To minimize annual cleaning and extend lifespan, we recommend storing the chairs in a dry space or covering them when not in use.

We notice small cracks in the wood over time. How is that possible?

Small cracks in the wood can occur due to natural aging and the expansion or contraction of the material due to temperature and humidity changes. These small cracks are normal and are part of the wood's aging process. They do not affect the strength or stability of the product. This phenomenon is due to the fact that wood is a natural material that can react to its environment. Regular maintenance can help preserve the wood's appearance.

Can we come to view and test the furniture?

Our showroom is currently closed for renovation. For more information, please email us at info@canadianchair.com or send a message via the contact form on our website.

delivery time, payment and warranty

What are the shipping costs and delivery time?

We offer free shipping within the Netherlands (including the Wadden Islands) and Belgium. Shipping costs for countries within Europe are indicated during the checkout process. We generally deliver within three to five business days in the Netherlands and Belgium. For deliveries within Europe, the delivery time is approximately five to seven business days.

How can I pay?

In our webshop, you can pay using most common payment methods, including iDEAL, Bancontact, credit cards (Visa and Mastercard), and PayPal. At checkout, you can easily select your preferred payment method. For more information on payment and delivery, visit the "Customer Service" page on our website.

What are the warranty terms?

At Canadianchair.com, we strive for the highest quality and customer satisfaction. If something is not quite right, we offer the following warranty:

✔ Replacement parts: We will arrange for the shipment of replacement parts if necessary.

✔ Proof of damage: We may request photos of the damage for processing your warranty claim.

✔ Installation: The warranty does not cover the installation of replacement parts.

✔ Treatment: Applying oil or stain is not covered by the warranty.

✔ Compensation: All damage or claims resulting from defective materials or workmanship are limited to the value of the defective or damaged material.

✔ Weathering damage: Small cracks in the wood due to weathering, which do not affect the strength or stability of the product, are also not covered.

✔ Mold and weather effects: Damage from weathering, mold, or other weather effects is not covered.

For further questions or information, please feel free to contact us at info@canadianchair.com. We are happy to assist!